I received an email the other day from a company letting me know my order had shipped. The message came from “customerlove@blahblahblah.com.” Not “info,” not “orders,” but “customer love.” That made me feel special. For two reasons: It always makes me happy to know when my package was shipped and when I can expect it....Read More

When was the last time you heard a great story? Did you throw your head back and laugh? Wipe a little tear from your eye? Remember when you had that similar experience? Stories are the heart of how we communicate. Movies, TV Shows, Books, Songs – we love to relate to each other through shared...Read More

When I tell people what The Selling Agency accomplishes, they are usually intrigued and interested from the start, but it’s the last phrase that gets some “Oooooohhhhhh”. The Selling Agency builds Revenue Engines for our clients – fueled by Sales Strategy, Sales Programs, Sales Leadership and Sales Teams.  We focus on Speed to Revenue, Profitability,...Read More

Many many many stories have been written on the phenomenal, if not fanatical corporate culture CEO Tony Hsieh has created at Zappos, but here’s a new one on me: They offer a 4 week immersion to new hires but after a week or so, they give newbies “The Offer”—which is a bribe of $1,000 TO...Read More

The foundation of everything you build. EVERYTHING . . . rests on the kind of company you decide to keep. No, not who do you hang out with, but what vision, aesthetics, energy, influence, encouragement, relationships, structure—you keep in your business. Cactus grow in dry, sandy soil. Mushrooms grow in manure. Bromeliads grow on trees. Lotus...Read More